A refund (sometimes called a
follow-on
credit) is linked to a capture in the
payment system. You can request multiple refunds against a single capture.If you are using Visa Platform Connect, you must request a follow-on credit within 180 days of
the authorization. For all other processors, you must request a follow-on credit within
60 days of the authorization.
When your request for a refund is successful, the issuing bank
for the payment card takes money out of your merchant bank account
and returns it to the customer. It usually takes two to four days
for your acquiring bank to transfer funds from your merchant bank
account.