Known Issues
Reporting | RITM18309968
- Description
- An intermittent issue can cause the Purchase and Refund report to display duplicate rows.
- Audience
- Merchants who use the Purchase and Refund report.
- Technical Details
- None.
- Workaround
- None.
Payments | 1694196
- Description
- Due to an intermittent issue, credit authorizations (online credit) might be processed as standard credits (offline credit). This issue can affect compliance in some mandated regions.
- Audience
- Merchants who use credit authorizations to refund customers.
- Technical Details
- None.
- Workaround
- None.
Payments | RITM18769444
- Description
- Due to an intermittent issue, when merchants on the GetNet gateway cancel a credit using the Cancel Transaction API, an internal error sometimes occurs.
- Audience
- Users of the Cancel Transaction API on the GetNet gateway.
- Technical Details
- None.
- Workaround
- None.
Fraud Management Essentials | 1672469
- Description
- Search results for Fraud Managerment Essentials in the Business Center are currently prevented from being exported.
- Audience
- Users of Fraud Management Essentials.
- Technical Details
- None.
- Workaround
- Try using the Reporting feature or copy and paste from the user interface.
Custom Roles on VAP | 1641831
- Description
- When a reseller account uses the Visa Analytics Platform (VAP) to create a custom role for a merchant-level user, the role is not applied, and the user does not inherit the permissions for the custom role.
- Audience
- Users of VAP who use custom roles.
- Technical Details
- None.
- Workaround
- To add the custom role:
- Navigate to the newly created account's user profile.
- From the User Role drop-down menu, select CUSTOM.
- Create the custom role.