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Cybersource
 Advanced Merchants: Handling
Decision Manager
 Reviews

The information in this section applies only to
Cybersource
 Advanced merchants.
If you use
Decision Manager
, you may also receive the
REVIEW
 value in the
decision
 field.
REVIEW
 means that
Decision Manager
 has marked the order for review based on how you configured the
Decision Manager
 rules.
If you will be using
Decision Manager
, you have to determine how to handle the new
REVIEW
 value. Ideally, you will update your order management system to recognize the
REVIEW
 response and handle it according to your business rules. If you cannot update your system to handle the
REVIEW
 response, we recommend that you choose one of these options:
  • If you authorize and capture the credit card payment at the same time, treat the
    REVIEW
     response like a
    REJECT
     response. Rejecting any orders that are marked for review may be appropriate if your product is a software download or access to a Web site. If supported by your processor, you may also want to reverse the authorization.
  • If you approve the order after reviewing it, convert the order status to
    ACCEPT
     in your order management system. You can request the credit card capture without requesting a new authorization.
  • If you approve the order after reviewing it but cannot convert the order status to
    ACCEPT
     in your system, request a new authorization for the order. When processing this new authorization, you must disable
    Decision Manager
    . Otherwise the order will be marked for review again. For details about the API field that disables
    Decision Manager
    , see the .
Alternately, you can specify a custom business rule in
Decision Manager
 so that authorizations originating from a particular internal IP address at your company are automatically accepted.
If supported by your processor, you may want to reverse the original authorization.
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