 |
 |
 |
 |
This preface includes information on the scope and audience for this guide, as presented in the following sections:
- About This Guide
- Skill Level Required
- Topics Covered
- Conventions
- CyberSource Support Center
- Providing Feedback
- Contacting CyberSource
About This Guide
This guide provides planning information and guidance for using the CyberSource Fraud Manager (CFM). Project managers and development teams can use the guide to examine their business requirements and how CyberSource Fraud Manager will meet them.
This guide does not provide programming information for the CyberSource Fraud Manager. See Documentation for a list of documents that describe how to set up the CyberSource Fraud Manager.
Skill Level Required
This guide assumes that you have basic project management skills, including the ability to schedule tasks and manage resources.
Topics Covered
This guide covers the following topics in subsequent chapters:
- Chapter 1, "Introducing CyberSource Fraud Manager" on page 9 provides an overview of CyberSource Fraud Manager services, describes its features, and explains how you can combine Fraud Manager services with other CyberSource Payment Manager services.
- Chapter 2, "Planning For CyberSource Fraud Manager" on page 12 explains how to set goals for your Fraud Manager program, lists issues that you must consider when you plan your program, and provides a checklist of tasks to complete when you plan your program.
- Chapter 3, "Maintaining Fraud Manager" on page 15 describes tasks you must complete after your CyberSource Fraud Manager program goes live.
- Chapter 3, "Getting Help" on page 15 lists resources that can help you design and implement your CyberSource Fraud Manager program.
- Appendix A, "Frequently Asked Questions" on page 17 answers questions that you may have about CyberSource Fraud Manger services.
Conventions
This guide uses the following conventions to differentiate information.
Graphical Icons
Five graphical icon formats appear throughout this guide to denote specific types of information and appear as follows:
Example: The Example icon indicates sample code or other examples that help illustrate the information provided.
Note: The Note icon indicates supplemental information or information of special note.
Important: The Important icon indicates important information and cautionary notes that prevent you from making a mistake.
Procedure: The Procedure icon indicates a step-by-step procedure.
Warning: The Warning icon indicates vital information that prevents you from making an unrecoverable error.
CyberSource Support Center
CyberSource strives to provide its customers and partners with up-to-date information as soon as the information is available. Although you receive notification of additions or changes, be sure to bookmark the CyberSource Support Center Web pages and refer to them when you have questions or want to find out about product updates. The CyberSource Support Center contains current versions of the documentation, such as installation instructions, frequently asked questions (FAQ) pages, and software updates.
Providing Feedback
You can help CyberSource improve its documentation by providing feedback on the documents you use. To send comments or suggestions over the Web, complete the survey located in the documentation area of the CyberSource Support Center. If you prefer, you can contact the CyberSource Support Center by phone or by mail using the information in the following section. You can also provide feedback about the Support Center Web site itself.
Contacting CyberSource
Use the information provided in the following table if you need to contact CyberSource:
| CyberSource Corporation http://www.cybersource.com Voice: (650) 965-6000 Fax: (650) 625-9145 U.S. Support ics_support@cybersource.com International eu_support@cybersource.com |
| |
|
|
|