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Table of Contents

Preface

About This Guide
Skill Level Required
Topics Covered
Conventions
Graphical Icons
CyberSource Support Center
Providing Feedback
Contacting CyberSource

CHAPTER 1--Introducing CyberSource Fraud Manager

CyberSource Fraud Manager Overview
Velocity Checks
Hot List Checks
Boolean Checks
How CyberSource Fraud Manager Works
Fraud Check Work Flow
When to Use CyberSource Fraud Manager
Combining CyberSource Fraud Manager With CyberSource Payment Manager services
Payment

CHAPTER 2--Planning For CyberSource Fraud Manager

Setting Goals
Identifying Customer Behavior
Choosing an Acceptable Level of Risk
Functional Considerations
Building the CyberSource Fraud Manager Integration
Merchant Bank and Credit Card Associations
Resource Considerations
Customer Support
Checklists

CHAPTER 3--Getting Help

Global Professional Services
CyberSource Support Center
Documentation
Customer Support

APPENDIX A--Frequently Asked Questions

Index


CyberSource Corporation
http://www.cybersource.com
Voice: (650) 965-6000
Fax: (650) 625-9145
U.S. Support ics_support@cybersource.com
International eu_support@cybersource.com
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