CHAPTER 3 Getting Help

This chapter explains how to find out more about integrating and using the CyberSource Fraud Manager.

Global Professional Services

CyberSource Global Professional Services (GPS) offers an integration package for the CyberSource Fraud Manager program to help you integrate Fraud Manager services with your system. This program includes the following services:

• Education on the CyberSource Fraud Manager product
• Education on best practices for implementation
• Business requirements definition for the service implementation
• Implementation testing and deployment
• Knowledge transfer to facilitate easy maintenance and support

For more information about this integration program for the CyberSource Fraud Manager, or for information about other Global Professional Services offerings, contact your CyberSource account representative. See CyberSource Contact Information for contact information.

CyberSource Support Center

The CyberSource Support Center Web site, available at http://www.cybersource.com/support, includes the following information on CyberSource Fraud services:

• Tips on getting started with CyberSource services
• A Knowledge Base with answers to frequently asked questions
• Client libraries and integrations
• New and updated documentation

Documentation

The following CyberSource Fraud Manager documentation is available on the CyberSource Support Center:

• CyberSource Fraud Manager SetUp Guide
• CyberSource Fraud Manager API Guide

Customer Support

If you have problems with CyberSource Fraud Manager or questions about how to integrate Fraud Manager into your system, contact a CyberSource Customer Support Representative (CSR). See CyberSource Contact Information for contact information.