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You can configure email notifications on the Subscription Settings page in the Business Center, or contact CyberSource Customer Support to configure this functionality. |
CyberSource can send emails to your customers on your behalf to alert them of events related to their subscriptions. CyberSource offers the following types of email notifications:
nPre-processing notification—informs the customer of an upcoming payment. This message can be sent seven days before CyberSource processes the payment. You can configure this setting by selecting the number of days the customer receives the notification before their transaction has been processed. When a card is to expire within 60 days, CyberSource adds a paragraph with this information to the message.
nSuccessful payment message—informs the customer of a successful payment. This email message is not sent if you process a one-time payment for a subscription.
nFailed payment message—informs the customer of a problem with one of the payments for the installment or recurring subscription. This email is sent only when the subscription goes on hold, not simply because one payment attempt has failed.
To configure email notifications:
Step 1Log in to the Business Center:
nLive Transactions: https://ebc.cybersource.com
nTest Transactions: https://ebctest.cybersource.com
Step 2In the left navigation pane, choose Recurring Billing > Settings.
Step 3Configure the email notifications you would like to send to a customer.
Step 4Click Submit Changes.
For each type of notification, you must enter text in each section of the message:
Header—use the header section to add information about your company appropriate for the type of email message. For example, if the email is a successful payment message, the text you might add is Demo company thanks you for your recent purchase.
Body—use the body section to add information about the transaction appropriate for the type of email message. Add the customer’s name, a description of the product purchased, and the total amount for the transaction.
Footer—use the footer to add a message that gives the customer contact details for your company. For example, If you have any queries relating to your purchase, please visit us at www.democompany.com or call us at 123-123-1234.
You can insert email smart tags to add specific information to each email notification. If no data exists for the smart tag, no information is displayed in the email.
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Smart Tag |
Description |
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##AMOUNT## |
Amount of the payment. |
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##COMMENTS## |
Optional comments that you included when creating the subscription. |
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##CUSTOMER_ACCOUNT_ID## |
Optional account ID, tracking number, reward number, or other unique number that you assign to the customer. |
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##CUSTOMER_FIRST_NAME## |
Customer first name. |
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##CUSTOMER_LAST_NAME## |
Customer last name. |
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##ACCOUNT_NUMBER_LAST_DIGITS## |
Card number with all but the last four digits masked. |
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##MERCHANT_NAME## |
Merchant name. |
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##ORDER_NUMBER## |
Order or merchant reference number that you assigned to the customer’s subscription. |
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##PAYMENT_DATE## |
Date that a successful payment or failed payment attempt was processed. |
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##SCHEDULED_DATE## |
Date of an upcoming payment that is used for the pre-notification email. |
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##TITLE## |
Title of the customer subscription. |
CyberSource provides email templates for each type of email notification.
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Subject: Your Account Has Been Billed by ##MERCHANT_NAME## <HEADER> Dear ##CUSTOMER_FIRST_NAME## ##CUSTOMER_LAST_NAME##, A payment has been charged to your account: Order Number: ##ORDER_NUMBER## For: ##TITLE## On: ##PAYMENT_DATE## Amount: ##AMOUNT## Account: ##ACCOUNT_NUMBER_LAST_DIGITS## <FOOTER> |
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Subject: ##MERCHANT_NAME## Had a Problem Billing Your Account <HEADER> Dear ##CUSTOMER_FIRST_NAME## ##CUSTOMER_LAST_NAME##, Order Number: ##ORDER_NUMBER## For: ##TITLE## On: ##PAYMENT_DATE## Amount: ##AMOUNT## Account: ##ACCOUNT_NUMBER_LAST_DIGITS## <FOOTER> |