Updating Customer Subscription Details
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Only customer subscriptions with a status of current can be modified. You cannot change the type of subscription. |
To update a customer’s card information:
Step 1In the left navigation pane, choose Recurring Billing > Search. The Subscription Search screen appears.
Step 2Choose the scope for the search:
nAll Subscriptions
nActive Subscriptions
nCanceled Subscriptions—choose a date range.
nCreation Date of Subscriptions—choose a date range.
nExpiration Date of Subscriptions—choose a date range.
nField and value—choose a specific field; for example, the subscription ID.
Step 3Click Submit. The Subscription Search Results screen appears.
Step 4Click the title of the customer subscription that you want to modify. The Subscription Details screen appears.
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If your account is configured to use a 16 digit format-preserving subscription ID, and you update the card number, you receive a new subscription ID if the last four digits of the new card number are different from the previous card number. The status of the previous subscription ID changes to superseded. You cannot update, delete, or cancel a customer subscription that has a status of superseded. |
Step 5Click Modify Subscription. The Edit Subscription screen appears.
Step 6Modify the customer subscription details and click Submit.
Replacing a Payment Network Token with Card Information
To update a customer’s payment network token to card information:
Step 1In the left navigation pane, choose Recurring Billing > Search. The Subscription Search screen appears.
Step 2Choose the scope for the search:
nAll Subscriptions
nActive Subscriptions
nCanceled Subscriptions—choose a date range.
nCreation Date of Subscriptions—choose a date range.
nExpiration Date of Subscriptions—choose a date range.
nField and value—choose a specific field; for example, the subscription ID.
Step 3Click Submit. The Subscription Search Results screen appears.
Step 4Click the title of the customer subscription you want to modify. The Subscription Details screen appears.
Step 5Click Modify Subscription. The Edit Subscription screen appears.
Step 6Under Card Information, the following payment network token fields are unavailable:
nToken Transaction Type—in-app transaction. An application on the customer’s mobile device provided the token data.
nRequestor ID—this value is assigned by the token service provider and is unique within the token service provider’s database. The value identifies your business and indicates that the cardholder's account number is tokenized.
Step 7Enter the new card number and card expiration date. The new card number replaces the payment network token value, and the new card expiration date replaces the expiration date of the payment network token.
Step 8Click Submit.