Service

Description

Chargeback dispute rights

If your customers choose a credit card as the funding source for the PayPal Express Checkout payment, they have the normal chargeback dispute rights. If your customers dispute a charge, PayPal Express Checkout performs the initial chargeback processing and contacts you for documentation.

Buyer complaint process

PayPal Express Checkout offers a Buyer Complaint Process that is applicable to all purchases regardless of the funding source. When a customer files a complaint, PayPal investigates and contacts you for documentation. See http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside.

Seller Protection Policy

Cybersource supports the following Seller Protection Policy levels:

nEligible: you are protected for unauthorized payments and items not received.

nPartially eligible: you are protected for items not received.

nIneligible: you are not protected.

PayPal offers additional features that are not currently supported by Cybersource. See https://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/securitycenter/sell/SellerPPOverview-outside.