Chargeback Analysis Report
The Chargeback Analysis Report provides a summary of chargeback counts and amounts grouped by reason code and card type. This provides information necessary for merchants to analyze their chargebacks by reason code. Conducting this type of analysis often helps merchants to identify whether fraud or operational issues may be the cause of certain chargebacks. By monitoring trends, merchants can attempt to limit their liability for chargebacks by making changes to procedures or by employing changes in order screening processes. In the report, each reason code is expressed as a percentage of the total chargeback volume to facilitate merchant business reviews.
Chargebacks are mailed to you directly from the processor; instructions on how to respond are included with each chargeback.
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This report was moved in July 2016. You can now find the data in the Analytics screen in the new Business Center. See Migrating to the New Reporting Platform for more information. You can also still programmatically download this report.