Processing a China Refund

This section provides detailed information about processing a China refund using the Simple Order API. For a simpler overview, see Overview of Refund Processing.

PayEase China Processing supports only follow-on refunds; it does not support stand-alone refunds. A follow-on refund is a refund that corresponds to a specific payment. You can request:

■	A full refund

■	A partial refund

■	Multiple partial refunds

However, some financial institutions do not support all of these types of refunds. Each financial institution has its own refund requirements and restrictions. Contact PayEase for this information.

Before a refund can be processed, the corresponding payment must be settled, which means that funds have been reserved for future distribution to you. The ways to request a refund are:

■	Through the API with a request message

■	Through the Business Center

When you request a refund, CyberSource always accepts the request without checking for errors in the values. PayEase determines whether requests contain errors. You receive no immediate indication when something is wrong with a request; therefore, to ascertain whether requests contain errors, you must monitor reports on the Business Center.

 

To process a China refund:

Step 1

Create a request message that includes the required fields for chinaRefundService.

Refund Request Fields, describes the required and optional fields to include in the request.

Step 2

Send the message to CyberSource.

CyberSource responds with a refund reply message containing the fields described in Refund Reply Fields.

Step 3

Track the transaction as described in Obtaining Information About Your Transactions.