Overview of Refund Processing

PayEase China Processing supports only follow-on refunds; it does not support stand-alone refunds. A follow-on refund is a refund that corresponds to a specific payment. You can request:

■	A full refund

■	A partial refund

■	Multiple partial refunds

However, some financial institutions do not support all of these types of refunds. Each financial institution has its own refund requirements and restrictions. Contact PayEase for this information.

Before a refund can be processed, the corresponding payment must be settled, which means that funds are reserved for future distribution to you. The ways to request a refund are:

■	Through the API with a request message

■	Through the Business Center

When you request a refund, CyberSource always accepts the request without checking for errors in the values. PayEase determines whether requests contain errors. You receive no immediate indication when something is wrong with a request; therefore, to ascertain whether requests contain errors, you must monitor reports in the Business Center.

As shown in the Figure 2, the refund process occurs as follows:

1	You send the refund information to CyberSource as a China refund request.

2	CyberSource returns a confirmation message that the refund request has been received.

The refund request is validated only for proper format in real time. At the end of the business day, the refund request is matched to the payment. If the refund request cannot be matched, CyberSource posts the error in the Transaction Exception Detail Report, which is described in Reports.

3	If the refund request is valid, CyberSource sends the refund request to PayEase.

4	PayEase sends the refund status information to CyberSource.

5	You monitor the progress of the transaction in CyberSource reports and in the Business Center.

For detailed information about this sequence, see:

■	Simple Order API—Processing a China Refund.

■	SCMP API—Processing a China Refund.

Figure 2

Information Flow for Refund Processing