On This Page

{#jumplink-list}  
[Markdown](/docs/cybs/en-us/recurring-billing/developer/all/rest/recurring-billing-dev/recur-bill-addl-feat/recur-bill-cust-not.md)  
Filter  
FILTER BY TAG

Customer Notifications {#recur-bill-cust-not}
=============================================

The Recurring Billing service sends email notifications to customers using the email address stored on the customer token. The system sends notifications for three defined payment events:

* Prepayment notification: notification of an upcoming recurring payment.
* Successful payment notification: notification of a successful recurring payment.
* Failed payment notification: notification of recurring payment failure.  
  `Cybersource` sends email notifications from a `Cybersource` email address.
  IMPORTANT Some mandates require that customers are notified. If notifications are disabled, the merchant is responsible for sending notifications to satisfy any mandates requirments.  
  You can disable notifications in the Recurring Billing settings in the Business Center. See the *[Recurring Billing User Guide](https://developer.cybersource.com/docs/cybs/en-us/recurring-billing/user/all/rest/recurring-billing-user/recurring-billing-user-about-guide.md "")*.

Example: Notification of Upcoming Subscription Payment
------------------------------------------------------

Hello,  
Your recurring subscription will be charged to your payment card on file on `${paymentDate}`.  
**Subscription ID** : `${subscriptionId}`  
**Subscription Name** : `${subscriptionName}`  
**Billing Amount** : `${billingAmount} ${currency}`  
**Set-up Fee** : `${setupFee} ${currency}`  
Thank you,  
`${merchantName}`

Example: Notification of Successful Subscription Payment
--------------------------------------------------------

Hello,  
Your recurring subscription has been successfully charged to your payment card on file.  
**Subscription ID** : `${subscriptionId}`  
**Subscription Name** : `${subscriptionName}`  
**Billing Amount** : `${billingAmount} ${currency}`  
**Set-up Fee** : `${setupFee} ${currency}`  
**Transaction ID** : `${transactionId}`  
**Transaction Date** : `${paymentDate}`  
Thank you,  
`${merchantName}`

Example: Notification of Failed Subscription Payment
----------------------------------------------------

Hello,  
Your recurring subscription has failed to charge to your payment card on file.  
**Subscription ID** : `${subscriptionId}`  
**Subscription Name** : `${subscriptionName}`  
**Billing Amount** : `${billingAmount} ${currency}`  
**Setup Fee** : `${setupFee} ${currency}`  
**Transaction ID** : `${transactionId}`  
**Transaction Date** : `${paymentDate}`  
Thank you,  
`${merchantName}`  
RELATED TO THIS PAGE