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Simple Order API | Visa Platform Connect
Credits
Credits are payment refunds from a merchant to the cardholder after a cardholder pays for a
product or service and that payment is captured by the merchant. When a credit request is
successful, the issuer transfers funds from the merchant bank (acquirer) account to the
customer's account. It typically takes 2 to 4 days for the acquirer to transfer funds from
your merchant account.
You should carefully control access to the credit service. Do not request
this service directly from your customer interface. Instead, incorporate this service as part
of your customer service process. This process reduces the potential for fraudulent
transactions.
There are two basic types of credits:
follow-on credits
and stand-alone credits.Follow-On Credits
Follow-On Credits
Follow-on credits, also known as
, use the capture
request ID to link the refund to a specific transaction. This request ID is returned during
the capture request (also known as a refunds
settlement
) and is used in all subsequent
refunds associated with the original capture. The request ID links the transaction to the
customer’s billing and account information, so you are not required to include those fields
in the credit request. However, when you combine a request for a refund with a request for
another service, such as the tax calculation service, you must provide the customer’s
billing and account information.Unless otherwise specified, refunds must be requested within 180 days of a settlement. You can request multiple refunds against a single capture. To perform multiple refunds, use the same request ID in each request.
Stand-Alone Credits
Stand-alone credits are not tied to an original transaction. Stand-alone credits do not
have a time restriction, and they can be used to issue refunds more than 180 days after a
transaction settlement.