Merchant-Initiated Reversals and Voids

When you do not receive a reply message after sending a request to CyberSource, this feature enables you to reverse or void the transaction that you requested.

API Resource Name:

POST https://api.cybersource.com/pts/v2/payments

Note
For merchants in India, the Production endpoint is

https://api.in.cybersource.com/pts/v2/payments

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Include the clientReferenceInformation.transactionId
field in your original request for an authorization, capture, sale, follow-on credit, or stand-alone credit.

Step Result

NOTE

The value of the merchant transaction ID must be unique for 60 days.

When you do not receive a reply message for your original transaction request, reverse or void the original transaction as described in the following table.

Step Result

Transaction to Reverse or Void	Procedure
Authorization	Request the full authorization reversal service as described in "Reversals."Instead of including the request ID in your request message, include the clientReferenceInformation.transactionId field. The merchant transaction ID links your reversal request to your original request.
Capture or sale	Request the void service as described in "Voids." Instead of including the request ID in your request message, include the clientReferenceInformation.transactionId field. The merchant transaction ID links your void request to your original request.CyberSource automatically handles authorization reversals on capture and sale requests.
Credit	Request the void service as described in"Voids." Instead of including the request ID in your request message, include the clientReferenceInformation.transactionId field. The merchant transaction ID links your void request to your original request.

If the original transaction failed, the reply message for the reversal or void request includes the following fields:

reversalAmountDetails.originalTransactionAmount

authorizationInformation.reasonCode