Accessing Device Logs on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-intro}
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Device logs are useful for troubleshooting terminal-related issues on a test or debug terminal.

> IMPORTANT
> You cannot access device logs directly on a live terminal. To get access to live device logs, contact [customer support](https://developer.cybersource.com/support/contact-us.md "").  
> You can access these device logs on a PAX test terminal using a Windows computer:

* **BroadPOS logs:** These logs are named *broadpos_logyyyymmdd.log* and are stored in */sdcard/Android/data/com.pax.us.pay.std.broadpos.p2pe/files*.
* **POSLink logs:** These logs are named *POSLINKyyyymmdd.log* and are stored in the root folder.
  {#pax-terminal-access-device-logs-intro_ul_kw2_rt5_pwb}

Access the BroadPOS Log on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-broadpos}
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Access the BroadPOS log on a Windows computer to troubleshoot and debug a test or debug PAX terminal.  
Follow these steps to access the BroadPOS log.

1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
2. Open File Explorer.
3. Choose the PAX terminal device folder. The folder name typically includes the terminal model. For example: *920 PRO*.
4. In the device folder, click Internal storage \> Android \> data \> comp.pax.us.pay.std.broadpos.p2pe.
5. Choose a BroadPOS log file. The BroadPOS log file names start with *BroadPOS*.
6. Add the current date to the chosen file name using this format: *BroadPOS_logYYYYMMDD*.
7. Save the updated file.

Access the POSLink Log on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-poslink}
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Access the POSLink log on a Windows computer to troubleshoot and debug a test or debug PAX terminal.  
Follow these steps to access the POSLink log.

1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
2. Open File Explorer.
3. Choose the PAX terminal device folder. The folder name typically includes the terminal model. For example: *920 PRO*.
4. In the device folder, click **Internal storage**.
5. Choose a POSLink log file. The POSLink log file names start with *POSLink* and append the date to the file names in this format: *POSLinkYYYYMMDD*.