Additional Features Available on the PAX Terminal {#pax-terminal-addl-features-intro}
=====================================================================================

Use this information to access additional features on the PAX terminal.  
You might be prompted to enter a device password when accessing some features.

Accessing Device Logs on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-intro}
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Device logs are useful for troubleshooting terminal-related issues on a test or debug terminal.

> IMPORTANT
> You cannot access device logs directly on a live terminal. To get access to live device logs, contact [customer support](https://developer.cybersource.com/support/contact-us.md "").  
> You can access these device logs on a PAX test terminal using a Windows computer:

* **BroadPOS logs:** These logs are named *broadpos_logyyyymmdd.log* and are stored in */sdcard/Android/data/com.pax.us.pay.std.broadpos.p2pe/files*.
* **POSLink logs:** These logs are named *POSLINKyyyymmdd.log* and are stored in the root folder.
  {#pax-terminal-access-device-logs-intro_ul_kw2_rt5_pwb}

Access the BroadPOS Log on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-broadpos}
===================================================================================================

Access the BroadPOS log on a Windows computer to troubleshoot and debug a test or debug PAX terminal.  
Follow these steps to access the BroadPOS log.

1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
2. Open File Explorer.
3. Choose the PAX terminal device folder. The folder name typically includes the terminal model. For example: *920 PRO*.
4. In the device folder, click Internal storage \> Android \> data \> comp.pax.us.pay.std.broadpos.p2pe.
5. Choose a BroadPOS log file. The BroadPOS log file names start with *BroadPOS*.
6. Add the current date to the chosen file name using this format: *BroadPOS_logYYYYMMDD*.
7. Save the updated file.

Access the POSLink Log on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-poslink}
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Access the POSLink log on a Windows computer to troubleshoot and debug a test or debug PAX terminal.  
Follow these steps to access the POSLink log.

1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
2. Open File Explorer.
3. Choose the PAX terminal device folder. The folder name typically includes the terminal model. For example: *920 PRO*.
4. In the device folder, click **Internal storage**.
5. Choose a POSLink log file. The POSLink log file names start with *POSLink* and append the date to the file names in this format: *POSLinkYYYYMMDD*.

Performing a Factory Reset on the PAX Terminal {#pax-terminal-factory-reset-intro}
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A factory reset restores the terminal to the state that it was in when shipped to you. This procedure applies to test, debug, and live devices. Performing a factory reset does not affect the device key that was preloaded on the terminal before it was shipped to you.
IMPORTANT If you are considering performing a factory reset to resolve an issue, it is recommended that you explore other troubleshooting options first. A reset erases all configurations, installed applications, and locally stored data, which might not be necessary for resolving common issues.  
Use these default passwords to access the menus where you perform a factory reset on a PAX terminal:

Settings password
:
`pax9876@@` (If you created a custom password, use it instead.)

Developer option password
:
`Dev9876@@` (Use with test devices only.)

Perform a Factory Reset on the PAX Terminal {#pax-terminal-factory-reset-task}
==============================================================================

Follow these steps to perform a factory reset on a PAX terminal.

1. On the terminal Home screen, tap the Settings icon. Enter your password. The Setting screen appears. If you have not created a custom password, see [Create a Password for the PAX Terminal Settings Menu](/docs/cybs/en-us/pax-a77/activation/all/pax-a77/pax-a77/pax-terminal-configure-connect-intro/pax-terminal-configure-connection-pw.md "").
2. On the Settings screen, tap System.
3. Choose Reset options.
4. Tap Erase all data (factory reset).
5. Choose RESET DEVICE.
6. Tap ERASE EVERYTHING. The reset process starts on the device.