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Accessing Device Logs on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-intro}
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Device logs are useful for troubleshooting terminal-related issues on a test or debug terminal.

> IMPORTANT
> You cannot access device logs directly on a live terminal. To get access to live device logs, contact [terminals@cybersource.com](mailto:terminals@cybersource.com "").  
> You can access these device logs on a PAX test terminal using a Windows computer:

* **BroadPOS logs:** These logs are named *broadpos_logyyyymmdd.log* and are stored in */sdcard/Android/data/com.pax.us.pay.std.broadpos.p2pe/files*.
* **POSLink logs:** These logs are named *POSLINKyyyymmdd.log* and are located in the root folder.
  {#pax-terminal-access-device-logs-intro_ul_kw2_rt5_pwb}

Access the BroadPOS Log on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-broadpos}
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Access the BroadPOS log on a Windows computer to troubleshoot and debug a test or debug PAX terminal.  
Follow these steps to access the BroadPOS log.

1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
2. Open File Explorer.
3. Choose the A35 device folder.
4. Click Internal storage \> Android \> data \> comp.pax.us.pay.std.broadpos.p2pe in the device folder.
5. Choose a BroadPOS log file. The BroadPOS log file names start with *BroadPOS* and append the date to the file names in this format: *BroadPOS_logYYYYMMDD*.

Access the POSLink Log on a Test or Debug PAX Terminal {#pax-terminal-access-device-logs-poslink}
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Access the POSLink log on a Windows computer to troubleshoot and debug a test or debug PAX terminal.  
Follow these steps to access the POSLink log.

1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
2. Open File Explorer.
3. Choose the A35 device folder.
4. Click **Internal storage** in the device folder.
5. Choose a POSLink log file. The POSLink log file names start with *POSLink* and append the date to the file names in this format: *POSLinkYYYYMMDD*.  
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