Customer-Initiated and Merchant-Initiated MOTO Tokenized Requests {#mandates-payments-credential-mc-moto}
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**Effective date:**April 12, 2024  
**Processor:** `Visa Platform Connect`  
**Regions:**All  
**Services:**Authorizations  
**Feature**  
As of April 12, 2024, Visa is requiring that acquirers who process tokenized *Mail Order or Telephone Order* (MOTO) transactions with a Mastercard, support the required fields and values. These values are listed in the *Credentialed Transactions Developer Guide* for customer-initiated transactions (CITs) and merchant-initiated transactions (MITs). These token types are affected:

* Cloud token

* Secure element token

* Static token  
  **Merchants**  
  Merchants who process customer-initiated transactions (CITs) and merchant-initiated transactions (MITs) must support the required fields and values listed in the *Credentialed Transactions Developer Guide* . For more information about processing CITs and MITs with tokens, see:

* **REST API:** [*Credentialed Transactions Developer Guide for the `REST` API*](https://developer.cybersource.com/docs/cybs/en-us/payments/developer/ctv/rest/credentials/credentials-intro.md "")

* **Simple Order API:** [*Credentialed Transactions Developer Guide for the `Simple Order` API*](https://developer.cybersource.com/docs/cybs/en-us/payments/developer/ctv/so/credentials/credentials-intro.md "")