Support \& Troubleshooting {#salesforce-b2c-support-troubleshooting}
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Getting Support
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If you require support with this extension, visit [support.visaacceptance.com](https://support.visaacceptance.com "") to raise a support case.

Required Information for Support Cases
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Provide this information for your support case:

* Summary of the issue.
* Steps to reproduce the issue.
* `Cybersource` B2C Commerce cartridge version.
* `Cybersource` Merchant ID.
* Configuration screenshots: Provide screenshots of custom preference configurations.
* Log file and other relevant data: Download the logs from Administration \> Site Development \> Development Setup \> Log files.