Support \& Troubleshooting {#prestashop-support-troubleshooting}
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Information about getting support and troubleshooting common issues with the `Cybersource Official Plugin` PrestaShop extension.

Support
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If you require support with this extension, visit [support.visaacceptance.com](https://support.visaacceptance.com "") to raise a support case. For resold accounts, contact your reseller.  
For the support case, provide this information:

* Summary of issue
* Steps to reproduce the issue
* PrestaShop version
* `Cybersource Official Plugin` extension version
* `Cybersource` Merchant ID
* Configuration screenshots
* List of the additional themes and extensions installed
* Log file
* Any additional information related to the issue

FAQ
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**PrestaShop Language Pack Installation Error**  
When you get a `Cannot download language pack` error message while installing the extension, follow these steps:

1. Go to `/htdocs/PrestaShop root/Classes` and open `tools.php`.
2. Search for `curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);`.
3. Change `false` to `true`.
4. Save the file, reload your browser, and attempt installation again.

Upgrade
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To upgrade to the latest version of the PrestaShop extension, go to Modules \> Module Manager. Scroll down to `Cybersource` Official and click Upgrade.