Support and Troubleshooting {#oracle-netsuite-support-troubleshooting}
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You can get support and help troubleshooting issues with the `Visa Acceptance for SMB` SuiteApp for Oracle NetSuite.
When you need support or assistance with the `Visa Acceptance for SMB` SuiteApp, visit [support.visaacceptance.com](https://support.visaacceptance.com "") to create a support case. You need to provide this information:

* Summary of the issue
* Steps to reproduce
* `Visa Acceptance for SMB` merchant ID
* NetSuite transaction or order ID
* `Visa Acceptance for SMB` request ID
* SuiteApp version
* Payment processing profile screenshots
* Invoicing configuration screenshots
* Reporting setup screenshots