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Processing a Merchandise Return {#opencart-process-merch-returns}
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When a customer requests to return merchandise, the information appears on the Merchandise Returns page in `OpenCart` Back Office. Follow these steps to process the return.

1. Open `OpenCart` Back Office and select Sales \> Returns. The Product Returns page displays and identifies the order or orders for which customers have requested a return.

2. Click the box beside the order that you want to process the return and then click the Edit icon. The Edit Product Return page displays.

3. In the Product Information and Reason for Return pane, choose one of these options from the Return Action drop-down menu:

   * Credit issued
   * Refunded
   * Replacement Sent

   The status is updated for the order on the Merchandise Returns page. Next, you can proceed with selecting a return or refund option for the order.

4. Select Orders from the Dashboard.

5. Select the order for which you want to process a return, and select one of these options:

   * Return products

* Partial refund  
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