Unrecognized `Click to Pay` Customer {#ctp-walkthrough-unrecognized}
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This section provides an overview of the `Click to Pay Drop-In UI` unrecognized experience. This interaction occurs when a customer's device is not recognized by the `Click to Pay Drop-In UI`. This condition occurs when the customer has a `Click to Pay` account but has not opted to have their details stored on the device. In this flow, the customer receives an OTP on their registered mobile device or their email address. The OTP can be received from any of the supported card networks, but will return cards that are stored in `Click to Pay` across all of the user's supported card networks. A Visa cardholder will receive an OTP to their registered email address and phone number to authenticate their identity. A Mastercard cardholder will receive an OTP on their registered phone number. After the user's identity is authenticated, their stored `Click to Pay` credentials are shown:

#### Figure: {#ctp-walkthrough-unrecognized_fig-ctp-recog-account}

Unrecognized `Click to Pay` Customer on a Recognized Device UI ![](/content/dam/documentation/cybs/en-us/topics/payments-processing/card-processing/unified-checkout/images/ctp-recog-account-445x330.svg/jcr:content/renditions/original)